FCR is committed to treating people with disabilities in a way that respects their dignity and independence. We believe in integration, equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
We will, upon request, consult with people with disabilities to determine their information and communication needs. FCR will, upon request, take steps for all publicly available information in Ontario to be made available in accessible formats for persons with disabilities, in a timely manner that takes into account the person’s accessibility needs due to a disability. FCR will consult with the person making the request in determining the suitability of an accessible format or communication support.
Where possible, we address all feedback and complaints immediately. Some matters however require more time in order for us to respond effectively. We acknowledge receipt of all feedback within ten business days. Our acknowledgments indicate when your matter will be addressed. We will respond to feedback in a format accessible to you, by providing or arranging for the provision of accessible formats and communication supports upon request.
We appreciate all feedback. Please don’t hesitate to request correspondence or documents in an accessible format.
First Capital Real Estate Investment Trust
85 Hanna Avenue, Suite 400